Hospitality
Guest Control / Services - Melia Hotels
Facts at A Glance
Client industry
Travel and hospitality
Challenge
The client sought a solution that would enable a better luxury hotel experience for guests and more efficient and cost effective room service, real-time alerts for maintenance issues, and reliable data collection and control for continual process and experience improvements.
Solution
Custom IoT edge and data architecture platforms
Mobile application for guest and management
Google Cloud
Results
Automated room security and amenity controls
Faster response time for maintenance issues
Lower cost of room service
Better guest experience